Refund & Returns Policy

At Orciani, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or replacement as described below.

1. Return Eligibility

Products may be eligible for return if:

• The product is received damaged or defective.

• You have received a wrong product, colour, size, or design.

• The product received is significantly different from the product description.

• The product is unused and remains in its original condition, with all tags, packaging, accessories and invoices intact.

Products that have been used, washed, altered, damaged after delivery, or returned without original packaging may not be accepted.

2. Return Request Period

A return or replacement request must be raised within 7 days of delivery.

To request a return, please contact our customer support team with:

• Order number

• Reason for return

• Clear photographs/videos of the product

• Photographs of the packaging, if applicable

Our team will review the request and confirm whether the product qualifies for return.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or a video showing the issue so that we can verify the claim.

If the issue is confirmed, we may offer:

• Replacement of the product, subject to availability; or

• Refund of the eligible order amount.

4. Non-Returnable Products

Returns may not be accepted for:

• Products that have been used or damaged by the customer.

• Products without original tags or packaging.

• Products altered or modified after delivery.

• Products damaged due to improper care or handling.

• Products returned after the applicable return period.

• Products purchased during special sale or clearance events, where specifically mentioned on the product page.

5. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method used for the order, where applicable.

The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

6. Return Shipping

If the return is due to a manufacturing defect, damaged product, or an incorrect product sent by us, Orciani may arrange or reimburse the applicable return shipping, subject to verification.

For other return requests, return shipping charges may be borne by the customer.

7. Exchange / Replacement

Replacement is subject to product availability.

If the requested product is unavailable, we may provide an alternative solution or refund, as applicable.

8. Order Cancellation

Orders may be cancelled before they are shipped, subject to the status of the order.

Once an order has been shipped, cancellation may not be possible. In such cases, the applicable return process will apply.

9. Refund for Cancelled Orders

If an eligible prepaid order is successfully cancelled before shipment, the applicable refund will be initiated to the original payment method.

10. Contact Us

For any return, replacement, cancellation or refund-related queries, please contact our customer support team through the contact details provided on our Contact Us page on website.

Please mention your order number when contacting us so that we can assist you faster.

Orciani
Website: Orciani.in